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Open Enrollment Courses
Leadership Development Programs
Leadership Through People Skills |
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Dates Offered: December 8-11, 2008 | April 6-9, 2009 | Aug 3-6, 2009 | Dec 7-10, 2009 |
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| $2,800 | $2,520 (2 or more registrants / same dates & organization) | ||||
Strong interpersonal skills are an essential component of successful leadership. Managers must coach people to improve their
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Leading and Facilitating High-Performance Teams |
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| Dates Offered: April 28-30, 2009 | October 27-29, 2009 |
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| $1,390 | $1,250 (2 or more registrants / same dates & organization) | |||
| When individuals become team leaders or multi-team facilitators, they must master a variety of skills that allow them to resolve disputes, evaluate performance, and keep teams on the right track. This program, taught in an experience-based workshop format, offers you a 360° view of teams from the perspective of an organizational team member. Relevant to team leaders who wish to “ retool” and to managers who are just beginning the process, participants will practice skills that enhance team performance in experiential learning situations and then receive direct feedback on their personal performance. Read more Competencies Addressed:
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Supervisory Skills for New Supervisors |
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| $995 | $895 (2 or more registrants / same dates & organization) | |||
| New supervisors assume an incredible amount of responsibility when people issues are thrust squarely in their laps. With all that is at stake, the "sink or swim" approach is unacceptable. This program is designed to enable the new supervisor to "swim" by taking the mystique, fear, and uncertainty out of the supervisory challenge while enhancing their own personal productivity. This experience builds a strong foundation for growth and effectiveness by creating confident, competent supervisors. Participants receive a realistic perspective about their roles and responsibilities and will employ new skills on the latest techniques in successful supervision. Read more Competencies Addressed:
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Critical Skills for Supervisors: Beyond the Basics |
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| $1,265 | $1,115 (2 or more registrants / same dates & organization) | |||
| This program gives experienced supervisors advanced skills that will enable them to perform at a higher level. Participants will conduct a self-analysis to find their strengths and weaknesses and create a personal action plan for improvement. Participants will become better planners, implementers, and problem solvers. Interviewing skills, learning how to resolve conflict more effectively, and learning how to identify personalities in order to improve performance are the building blocks of this unique experience. After learning practical real-world employment law, supervisors will be able to correct behaviors that may lead to litigation against the individual and/or the organization. Read more Competencies Addressed:
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Open Enrollment Courses
Business Skills Programs
Strategic Thinking and Analysis |
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| Dates Offered: March 3-5, 2009 | September 8-10, 2009 | |||
| $1,690 | $1,520 (2 or more registrants / same dates & organization) | |||
| Managers spend so much time coping with the day-to-day operations that they can fail to grasp the larger organizational goals. This natural tendency prevents managers from making decisions that are in the company’s larger and best interests. Managers must be able to assess how decisions and a unit’s performance, fit into the “big picture” of an organizations goals and objectives. This program focuses on the integration and coordination of operations, marketing, and finance that are paramount to running a business unit. You will gain skills in understanding and anticipating future market conditions, developing long-range strategies, and making multi-year financial projections, all of which enhance the quality of managerial decisions. Case studies and exercises will be used to provide hands-on strategic thinking and analysis experience. Read more Competencies Addressed:
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Finance for the Non-Financial Manager |
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| Dates Offered: May 26-28, 2009 | October 27-29, 2009 |
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| $1,690 | $1,520 (2 or more registrants / same dates & organization) | |||
| Corporate restructuring has resulted in broadened responsibilities for many managers. Consequently, financial concerns are an increasing part of the equation, even for those who don’t have a financial background. With today’s increasing emphasis on quantitative measurement of performance, it is virtually imperative that all managers understand the basics of financial analysis. Participants are taught how to evaluate quantitative data and incorporate it into the decision-making process. Read more Competencies Addressed:
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The Balanced Scorecard |
| Date Offered: August 18-19, 2009 |
| $1,690 | $1,520 (2 or more registrants / same dates & organization) |
| The Balanced Scorecard is a widely used concept which helps managers at all levels monitor results in their key areas. The Balanced Scorecard process was launched from an HBR article entitled "The Balanced Scorecard – Measures That Drive Performance" and later by the best-selling book The Balanced Scorecard: Translating Strategy into Action. There’s nothing new about using key measurements to take the pulse of an organization. What’s new is the process of broadening the scope of the measures to include four key performance areas: 1. Financial Performance; 2. Customer Knowledge; 3. Internal Business Processes; and 4. Learning and Growth. The Balanced Scorecard allows for the monitoring of present performance but also tries to capture information about how well the organization is positioned to perform well in the future. The Balanced Scorecard has proven equally effective for corporations, nonprofits, and governmental agencies. In this two-day program you will learn how to apply the basics of the Balanced Scorecard to your organization or operation and also how to adapt the system to fit your specific needs. Some of the benefits of using the Balanced Scorecard: • Focusing the whole organization on the few key things needed to create breakthrough performance • Helping to integrate various corporate programs, such as quality, re-engineering, and customer service initiatives • Breaking down strategic measures to local levels so that unit managers, operators, and employees can see what’s required at their level to roll into excellent performance overall. |
High Performance Coaching |
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| Dates Offered: May 12-13, 2009 | October 13-14, 2009 | ||||
| $1,690 | $1,520 (2 or more registrants / same dates & organization) | ||||
High Performance Coaching is a two-day program for managers and leaders that assists them in the strategic skill of coaching.
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The Power of Negotiation |
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| $1,100 | $995 (2 or more registrants / same dates & organization) | ||||
Negotiating between competing interests is a routine part of every manager's work experience. In any situation, whether you’re
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Advanced Negotiation |
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| Dates Offered: June 3-4 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) | |||
| Whether dealing with suppliers, demanding customers, or internal company dynamics, successful negotiating is more than pulling tricks out of a bag. Although certain tactics are more effective than others, negotiations are a framework of bargainer characteristics (such as listening ability) and situational factors (power differences) combining to influence the negotiation process (persuasion), which produces a certain outcome (profits, future deals). The advantage goes to the negotiator who has a plan and is always aware of where he or she is in the negotiation process. In this "MBA-level" skill-building workshop, participants will learn how to successfully manage the negotiation framework. Negotiation by nature is experiential - the course includes case discussions and simulations in a broad range of contexts, as well as negotiation skill assessment and improvement tools. This program is for the individual who has experience in negotiation but wants to take it to a higher level. Read more Competencies Addressed:
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Project Management |
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| Dates Offered: April 8-9 | October 28-29 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Project Management has been demonstrated to improve the chances of successfully completing work efforts within the constraints of time, budget, and quality. While project management originated in advance-technology areas, its usefulness extends well beyond its original engineering, construction, and product development applications and has become essential for individual and organizational productivity in today's business world. This two-day course prepares you to immediately start to implement the principles and techniques of modern project management in your business and work environment. You will learn to integrate the basic functions of project management throughout the life cycle of a project; execute project planning, development, implementation, and control techniques for successful project completion; and understand the philosophy of modern project management and begin to think in project terms. This course should be attended by project managers, project team members, executives, functional managers, and any individuals involved with the planning, implementation, and control of projects. Read more Competencies Addressed:
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Time Management |
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| Dates Offered: April 15-16 | November 18-19 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Studies show that we are working harder and more hours than ever. What they don’t show is that sometimes we aren’t working very smart, especially where time is concerned. Organizations have four primary assets: money, people, equipment, and time. Time is the most elusive, yet managing it efficiently is critical to personal and organizational success. This program teaches how to work smarter, not harder. Research shows that poor time management is one of the leading causes of stress. This hands-on program is about getting control of our time so we can accomplish the most important things, have lower stress levels, and increase personal and organizational productivity. Read more Competencies Addressed:
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Business as Unusual |
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| Dates Offered: February 19 | August 19 | |||
| $595 | $495 (2 or more registrants / same dates & organization) | |||
| Change is an individual, emotional, and psychological matter for each of us. The bigger the organization and the bigger the scope of change, the more difficult it is to keep people focused on their jobs and meeting the needs of both internal and external customers. This one-day seminar focuses on successfully managing change and transition in the workplace. Participants will complete a self-assessment instrument that will enable them to deal more effectively with stress and conflict associated with change. Participants will also examine case studies of organizational change efforts. Competencies Addressed:
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Power of Emotional Intelligence |
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| Dates Offered: February 20 | August 20 | |||
| $595 | $495 (2 or more registrants / same dates & organization) | |||
| Emotional Intelligence is the capacity for recognizing our own feelings and those of others, and for motivating and managing emotions effectively in ourselves and others. Emotional competence is a learned capacity that contributes to effective performance in all aspects of life. Research has shown that “EI” is an important predictor of success. Studies indicate that emotional intelligence (EI) or emotional quotient (EQ) accounts for 15% to 45% of an individual’s success on the job. In this one-day seminar, participants will gain the skills to insure they become strong, emotionally intelligent leaders. They will develop the ability to recognize and positively manage emotions in themselves, in others, and in groups. Participants will also explore cutting-edge developments in leadership theory and practices that will enable them to apply emotional intelligence to specific leadership situations. Read more Competencies Addressed:
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Writing with Impact |
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| Dates Offered: February 12 - 13 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Clarity and persuasiveness should be our primary concerns in contemporary business writing. Telling people exactly what we intend to say and giving them convincing reasons to agree with us are the keys to writing that gets the job done. Through them we create writing that has impact. We won't have to write as many additional emails, letters, and reports - or make numerous phone calls - because someone has misunderstood us or not been persuaded by what we have said. When we reduce the amount of additional correspondence needed about a problem or a project, we accomplish another important goal of effective business writing: brevity. Learning to use descriptive writing and effective persuasion are the techniques through which we can write with genuine impact. Read more Competencies Addressed:
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Advanced Writing with Impact |
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| Dates Offered: August 5 - 6 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Clarity and persuasiveness should be our primary concerns in contemporary business writing. Telling people exactly what we intend to say and giving them convincing reasons to agree with us are the keys to writing that gets the job done. Through them we create writing that has impact. We won't have to write as many additional emails, letters, and reports - or make numerous phone calls - because someone has misunderstood us or not been persuaded by what we have said. When we reduce the amount of additional correspondence needed about a problem or a project, we accomplish another important goal of effective business writing: brevity. Learning to use descriptive writing and effective persuasion are the techniques through which we can write with genuine impact. Read more Competencies Addressed:
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Behavioral Based Interviewing |
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| Dates Offered: April 29-30 | November 5-6 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) | |||
| Behavioral interviewing eliminates the time consuming and unproductive elements of traditional interviews and concentrates on what really works. Your managers will conduct interviews that are consistently accurate, efficient, and legally defensible. Plus, they give potential new hires a favorable impression of your organization - essential in today’s competitive market. This very interactive workshop provides a guide to understanding and implementing effective behavioral interviewing techniques to identify top talent, improve your hiring ROI, and increase your organization’s competitive edge in today’s labor market. The training is efficient and thorough, with an interactive format that provides hands-on practice and feedback. Extensive video taping will be used to improve interviewing skills. Competencies Addressed:
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Open Enrollment Courses
Communication Skills Programs
Communication Strategies for Improving Performance |
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| Dates Offered: February 26-28 | June 23-25 | December 9-11 | ||||
| $1,545 | $1,265 (2 or more registrants / same dates & organization) | ||||
Strong communication skills are vital for improved performance in individuals, groups, and organizations. In today’s rapid
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Advanced Communication Strategies |
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| Dates Offered: June 3-4 | December 2-3 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) Prerequisite: Completion of The Birkman Method® | |||
| In the Communication Strategies for Improving Performance program, we utilize The Birkman Method® to guide the participant to greater self-awareness, resulting in an understanding of how their unique communication styles can benefit an organization. We accomplish this through classroom discussion and exercises, both in groups and individually. We also provide hands-on, experiential opportunities to see the "Birkman colors" come to life. This is a two-day "refresher" course that will build on this understanding. Day 1 will include a review of the Method and individual scores, followed with an in-depth look at scoring combinations, and descriptors of people with different or opposing profiles. Day 2 will include a one-on-one coaching session and group exercises designed to enhance communication and general leadership skills. Special attention will be paid to spotting stress behaviors in others and developing strategies to deal with that behavior. The outcome of this give-and-take is better communications within the organization. This program will include hands-on exercises, case studies, participatory discussions, and lecture. Competencies Addressed:
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Assertiveness Training |
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| Dates Offered: December 2-4, 2008 |
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| $1,265 | $1,115 (2 or more registrants / same dates & organization) | ||||
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Developing Effective Presentation Skills |
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| Dates Offered: May 13-14 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| These highly interactive, experiential two-day program provides participants the opportunity to assess their current and typical communication styles and practice effective presentation skills, with the goal of becoming a more relaxed and competent speaker. You will work toward those goals with individual coaching and group experiences that reveal how to be assertive and influential. You will learn the importance of trust and respect in building rapport and using communication to persuade and reach agreement. Participants will learn tips and techniques for presenting information and ideas to large and small groups. By the end of the second day every past participant has remarked on his or her lessened fear and increased confidence. Our program in September 2005 was rated 5.0 on a 5-point scale, the highest evaluation our instructors can receive. Read more Competencies Addressed:
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Advanced Presentation Skills |
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| Dates Offered: November 12-13 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| These highly interactive, experiential two-day program provides participants the opportunity to assess their current and typical communication styles and practice effective presentation skills, with the goal of becoming a more relaxed and competent speaker. You will work toward those goals with individual coaching and group experiences that reveal how to be assertive and influential. You will learn the importance of trust and respect in building rapport and using communication to persuade and reach agreement. Participants will learn tips and techniques for presenting information and ideas to large and small groups. By the end of the second day every past participant has remarked on his or her lessened fear and increased confidence. Our program in September 2005 was rated 5.0 on a 5-point scale, the highest evaluation our instructors can receive. Read more Competencies Addressed:
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